FAQ

Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes — free standard shipping on all orders over $75.

How long does shipping take?
Standard shipping takes 5–8 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by destination.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original packaging.

How do I start a return?
Email us at info@ororosajewelry.com with your order number and we'll take care of the rest.

Jewelry Care

How do I care for my pieces?
Store your jewelry in the included pouch when not wearing. Avoid contact with water, perfume, lotions, and chlorine to preserve the plating.

Will the plating fade?
With proper care, our plating is designed to last. Remove jewelry before swimming, showering, or applying products for the longest wear life.

Products

What materials do you use?
We use 14K and 18K gold plating over high-quality brass and sterling silver, genuine freshwater pearls, and cubic zirconia stones.

Are your pieces adjustable?
Many of our rings and bracelets are adjustable — this is noted in each product description.

Still have questions?
Email us at info@ororosajewelry.com — we respond within 1 business day.