Shipping policy

Shipping Policy

At Ororosa Jewelry, we are committed to delivering your order in a timely and reliable manner. Please review the information below to understand how our shipping process works.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that during high-demand periods, promotions, or holidays, processing times may experience slight delays.

Shipping Time

After processing, standard delivery typically takes:

5–8 business days

Shipping times may vary depending on your location, shipping carrier, weather conditions, and other external factors.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email or SMS (based on your notification preferences).

You can track your order at any time using the tracking link provided in your confirmation message.

Incorrect Address or Order Changes

If you need to update your shipping address or make changes to your order, please contact us within 4 hours of placing your order.

After this time, orders may already be processed and we may not be able to make changes.

Ororosa Jewelry is not responsible for orders shipped to incorrect addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen items.

If your package is delayed, we recommend contacting the shipping carrier directly using your tracking number.

If you need assistance, our support team is happy to help guide you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include clear photos of the damaged item and packaging so we can assist you with a replacement if eligible.

Shipping Costs

Shipping costs (if applicable) are calculated at checkout and will be displayed before completing your purchase.

From time to time, we may offer free shipping promotions.

International Shipping

We may ship internationally depending on availability.

Please note that international orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

Questions or Support

If you have any questions about shipping, please contact us at:

info@ororosajewelry.com

Our support team aims to respond within 24–48 hours during business days.